This policy also explains your choices about how we use information about you. Your choices include how you can object to certain uses of information about you and how you can access and update certain information about you.
Information Collection and Use
Thermo collects the following personal information from you:
Thermo uses this information to:
How You Can Access, Update or Delete Your Data
To easily access, view, update, delete or port your personal data (where available), or to update your subscription preferences, please sign into the Customer Portal. If you make a request to delete your personal data and that data is necessary for the products or services you have purchased, the request will be honored only to the extent it is no longer necessary for any Services purchased or required for Thermo’s legitimate business purposes or legal or contractual record keeping requirements.
If you are unable for any reason to access, update or delete your personal data within the Customer Portal, you may contact us by one of the methods described in the “Contact Us” section below.
How We Secure, Store and Retain Your Data
Thermo follows generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilization of encryption where appropriate. While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others. Thermo strongly recommends that users configure SSL to prevent interception of data transmitted over networks and to restrict access to the databases and other storage points used.
We retain personal data only for as long as necessary to provide the Services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:
If you have any questions about the security or retention of your personal data, you can contact us at firstname.lastname@example.org.
Legal Bases for Processing (for EEA Users)
If you are an individual in the European Economic Area (“EEA”), Thermo collects and processes information about you only where we have legal bases for doing so under applicable EU laws. This means that Thermo collects and uses your information only where:
If you have consented to Thermo’s use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where Thermo is using your information because we or a third party have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using the Services.
The E.U.–U.S. Privacy Shield Framework
Thermo participates in, and has certified its compliance with, the EU-U.S. Privacy Shield Framework. Thermo is committed to subjecting all personal data received from the EU in reliance on the Privacy Shield Framework, according to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, please visit the U.S. Department of Commerce’s Privacy Shield list: https://www.privacyshield.gov/list.
Thermo is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. Thermo complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Thermo is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Thermo may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third-party dispute resolution provider (free of charge) at https://www.jamsadr.com/eu-us-privacy-shield. Under certain conditions, more fully described on the Privacy Shield website, you may invoke binding arbitration when other dispute resolution procedures have been exhausted: https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint.
Use of Subprocessors
Thermo may use processors and subprocessors (including personnel and resources) in locations worldwide to help Thermo with its business activities in providing the Services, offering customers new or additional goods and services and sending emails. A list of subprocessors is available upon request. If Thermo subcontracts the performance of any of the Services, Thermo will be liable to you for the acts and omissions of Thermo subcontractors as if they were the acts or omissions of Thermo under the agreement governing the Services (subject to the limits and exclusions of liability).
Additional Information for End Users
If end users of a Thermo customer have any questions or complaints concerning Thermo’s processing of personal data on behalf of a Thermo customer, they are invited to contact the Thermo customer directly, or they may contact Thermo at email@example.com. End users who wish to access the personal data that Thermo hosts on behalf of a customer, or to make choices concerning their data, are invited to contact the Thermo customer directly.
As is true of most websites, Thermo gathers certain information automatically and stores it in log files. This information includes Internet protocol (“IP”) addresses, browser type, Internet service provider (“ISP”), referring/exit pages, operating system, date/time stamp, and clickstream data. Thermo uses this information, which does not identify individual users, to analyze trends, to administer Thermo’s website, to track users’ movements around Thermo’s website and to gather demographic information about our user base as a whole. Thermo does not link this automatically collected data to personally identifiable information. Thermo links some of this automatically collected data to personally identifiable information if you become a Thermo customer.
Collection and Use of 3rd Party Personal Information
You may also provide Thermo with personal information about other people, such as their name, date of birth, email address, mailing address and gender. This information is only used for the sole purpose of completing your request or for whatever reason it may have been provided.
Thermo’s website offers a publicly accessible blog. You should be aware that any information you provide in these areas may be read, collected, and used by others who access the blog. To request removal of your personal information from Thermo’s blog, contact us at firstname.lastname@example.org. In some cases, Thermo may not be able to remove your personal information, in which case Thermo will let you know if we are unable to do so and why.
Third Party Add-Ons
Social Media Widgets
Thermo’s products and services are available for purchase only for those over the age of 18. Thermo’s products and services are not targeted to, intended to be consumed by or designated to entice individuals under the age of 18. If you know of or have reason to believe anyone under the age of 18 has provided Thermo with any personal data, please contact us.
Email Marketing and Opt-Out Preferences
Thermo will periodically send you email advertisements regarding the services offered by Thermo. Thermo will not send you marketing messages if you have opted out. You may choose not to receive messages in the future by following the “unsubscribe” instructions located near the bottom of each email or by contacting Thermo at email@example.com.
CAN-SPAM Act of 2003
Thermo complies with the federal CAN-SPAM Act of 2003. As a result, please be aware that Thermo uses the email address you provide to Thermo in order to: (a) send information and respond to inquiries and/or other requests or questions; (b) process Customer orders and send information pertaining to Customer orders; (c) send you additional information related to the Services; and (d) send marketing emails or continue sending emails to our clients after the original transaction has occurred. In addition, Thermo agrees to the following: (a) Thermo will not use false or misleading subjects or email addresses; (b) Thermo will identify the message as an advertisement in some reasonable way; (c) Thermo will include the physical address of our business or site headquarters; (d) Thermo will monitor third party email marketing services for compliance, if one is used; (e) Thermo will honor unsubscribe requests promptly; and (f) Thermo will allow users to unsubscribe by using the link at the bottom of each email advertisement.
In certain situations, Thermo may be required to disclose personal data in response to lawful requests by public authorities, including meeting national security or law enforcement requirements. In addition, if Thermo is involved in a merger, acquisition, or sale of all its assets, Customer will be notified via email and/or prominent notice on the Thermo website of any change in uses of your personal information, as well as any choices you may have regarding your personal information, to any other third party with your prior consent to do so.
We will respond to all requests, inquiries or concerns within thirty (30) days.
If you are based in the EEA, you have the right to lodge a complaint with a supervisory authority in the EU Member State of your habitual residence, place of work or place of the alleged infringement if you believe that our processing of your data infringes the GDPR.