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Sending Secure Data to Thermo Physicists through the Client Portal

Overview

If you require support and want to grant temporary server access to a Thermo Physicist, the Client Portal makes it safe and easy.

But first...

You will need your Client Portal username and password. If you cannot locate this information, click Forget Password? on the Client Portal login page, or contact a Thermo Physicist.

Method

  1. From the dashboard, click the + icon, then Contact Support. Plus icon

  2. In the Contact Support panel, fill the Subject and Type your reply fields. From the Service drop-down list, click your service. Click Add.

    Contact Support panel fields

  3. Click Secure Data Share. Secure Data Share button

  4. Paste your password into the Password field, then click Share. Password field and Share buttonFor

  5. When your issue is resolved, it is best practice to change your password to lock out unnecessary users. For assistance, see Changing Your SSH Password.