Do you have what it takes to rise to the rank of Thermo Physicist?

There's never been a better time to become a part of the cloud computing movement and a career at Thermo puts you in a prevailing role to energize what's to come. We work hard, but when you join a passionate crew of like-minded developers and server pros there are endless opportunities to grow.

Current Openings

Tier 2 Linux Support Analyst

Our Support Analysts assist clients with a wide variety of application-level and system-level issues. Our success depends on our ability to consistently go above and beyond for our clients. Exceptional candidates who can demonstrate initiative, technical ability, teamwork, and a commitment to our Core Values can expect abundant opportunities for advancement.

 

Position Description

Do you like to help people solve challenging problems? Can you juggle multiple issues at once? Have you been managing systems for years, and need to find your next step ahead? We have several positions across different skill levels, and we’re looking for you.

We’re looking to expand our team with more self-driven professionals with strong communication and critical thinking skills. At minimum, qualified candidates are fluent in the Linux CLI, and possess a passion for troubleshooting and teamwork.

Our Support Analysts assist clients with a wide variety of application-level and system-level issues. Our success depends on our ability to consistently go above and beyond for our clients. Exceptional candidates who can demonstrate initiative, technical ability, teamwork, and a commitment to our Core Values can expect abundant opportunities for advancement.

Responsibilities

  • Promptly fulfill client requests and resolve issues by ticket and by phone.
  • Install and troubleshoot Magento, WordPress, ExpressionEngine, and similar packages.
  • Manage FTP, SSH, control panel, and Client Portal login credentials.
  • Develop and implement changes to ModSecurity and .htaccess.
  • Diagnose and resolve common errors with major services, including DNS, Apache, MySQL, and others.
  • Expand your knowledge and share it with other team members.

Qualifications

Experience

  • At least 2 years of documented experience using Linux in an enterprise environment
  • Hands-on experience with Apache, MySQL, PHP, and email
  • Customer service experience required
  • Experience with web hosting or server environments preferred

Education

  • Ability to complete the RHCSA certification within 90 days; Thermo awards a one-time $2,000 bonus to team members achieving certification

Other Requirements

  • Dedication to teamwork
  • Consistent commitment to top-tier customer service
  • Advanced active listening and critical thinking skills
  • Patience and perseverance when handling complex issues
  • Even temperament
  • Proficient at verbal and written communication
  • Strong analytical and problem-solving skills

Working Conditions

  • Work primarily in a climate-controlled environment with frequent near vision use for reading and computer use.
  • Requires extended periods of sitting.
  • Required to be present at the assigned work station during all work hours.
  • May require work during non-traditional hours and on the weekends as required by the demands of the position.
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Tier 1 Linux Support Analyst

We are looking for talented, self-driven professionals with solid communication and critical thinking skills to join our Support Team at our data center in Southfield, Michigan. Qualified candidates will navigate a Linux system exclusively by CLI and possess a passion for troubleshooting and teamwork.

Linux Support Analysts assist clients with a wide variety of application-level and system-level issues. Our success depends on our ability to consistently go above and beyond for our clients. Exceptional candidates who can demonstrate initiative, technical ability, teamwork, and a commitment to our core values can expect abundant opportunities for advancement.

 

Position Description

Are you a Linux hobbyist, looking for your first break in the industry? Have you been managing systems for years, and need to find your next step ahead? We have several positions across different skill levels, and we’re looking for you.

We need to grow our team of talented, self-driven professionals who have solid communication and critical thinking skills. Sound like you? At minimum, qualified candidates will be able to navigate a Linux system exclusively by CLI, and possess a passion for troubleshooting and teamwork.

Our Support Analysts assist clients with a wide variety of application-level and system-level issues. Our success depends our ability to consistently go above and beyond for our clients. Exceptional candidates who can demonstrate initiative, technical ability, teamwork, and a commitment to our core values can expect abundant opportunities for advancement.

Responsibilities

  • Fulfill clients’ requests and resolve incidents according to our incident management and request-fulfillment process.
  • Work with the full LAMP stack.
  • Diagnose some email problems.
  • Install Magento, WordPress, ExpressionEngine, and vBulletin.
  • Manage FTP, SSH, control panel, and Client Portal login credentials.
  • If not already present, acquire familiarity with ModSecurity and .htaccess.
  • Diagnose and resolve common errors with major services (DNS, Apache, MySQL, and so on).

Qualifications

Experience

  • Linux CLI and familiarity with the rest of the LAMP stack
  • Familiarity with web hosting, web development, or scripting experience preferred
  • Experience with web hosting or server environments preferred
  • Customer service experience preferred

Education

  • High school diploma, GED, or similar education. Students with advanced Linux knowledge are welcome (Michigan work permit required).
  • RHCSA or Linux+ certification preferred, but not required; we award a one-time $2,000 bonus to team members who take and pass the RHCSA; all team members should be able to pass Linux+ within 90 days of their start date.

Other Requirements

  • Dedication to teamwork
  • Advanced active listening and critical thinking skills
  • Patience and perseverance when handling complex issues
  • Even temperament
  • Proficient at verbal and written communication
  • Strong analytical and problem-solving skills

Working Conditions

  • Office work in a controlled environment that requires extended periods of sitting
  • May require lifting and moving IT equipment and related objects
  • Availability to work within one of three core shifts: 7:00 a.m. – 3:00 p.m., 3:00 p.m. – 11:00 p.m., 11:00 p.m. – 7:00 a.m.
  • May require work during non-traditional hours and on the weekends as required by the demands of the position.
  • Availability to work on-call preferred.

Benefits

Medical / Health / Wellness

Thermo pays a generous portion of the medical plan premium for both employees and dependents. Insurance selections for employees and eligible dependents are effective after 90 day of qualifying service. Employees may choose from a variety of plans including:

  • Medical Insurance (Employee-only coverage is 95% paid by the company)
  • Prescription Drug Plan
  • Dental Insurance
  • Vision Coverage
  • Long Term Disability – free coverage for all eligible employees
  • Short Term Disability
  • Life Insurance – $15,000 in free coverage for all eligible employees
  • Additional Voluntary Life Insurance
  • Accidental Death & Dismemberment – $20,000 in free coverage for those enrolled in the medical plan

Via our partner Blue Cross and Unum, Thermo offers many Health and Wellness Programs, including:

  • Smoking cessation
  • Health screenings
  • Bike, running and walking clubs
  • Wellness and Nutrition counseling
  • Weight Watchers and Weight Management programs
  • Fitness Classes

Time Off

Thermo offers a generous leave program including a combination of the following, depending on employment type:

  • Paid Time Off program that provides approximately 2 weeks vacation in the first year and accrual increase after three years
  • Illness Bank to use when you are ill for more than three days
  • An average of six paid institutional holidays per year
  • Family and Medical Leave
  • Parental Leave
  • Available leave for military service, funeral, jury duty and required education
  • Recognition and Discretionary Leave

Retirement

Thermo provides a very aggressive 401(k) or Roth retirement plan to all employees with more than 90 days of service. The company will match ($1/$1) up to 6% of each paycheck up to $18,000/year in plan contributions.

Convenience and Fun

There are many conveniences that go along with working at Thermo. Depending on location, these include:

  • Unlimited Starbucks coffee and Tazo teas
  • Coke Freestyle™ Machine
  • Weekly catered lunches for all employees
  • Periodic breakfasts, sweets, and snacks
  • Relationships with local cafes and restaurants for great discounts

Other Notes

Thermo.io is an equal opportunity employer.

All team members have an at-will employment relationship with Thermo.

Regular and reliable attendance is an essential function of this position.

Regular and reliable performance of this position’s essential job functions is required.

The lists, text, and statements above are intended to describe the general nature of work required of a successful candidate. This is not an exhaustive list of all responsibilities, duties, and skills required of successful candidates. Successful candidates may be required to perform duties outside of their normal responsibilities.

Position may be required to work beyond normal working hours as requested by the position’s immediate supervisor.

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Perks & Benefits

Medical Insurance

Employee coverage is 95% paid by the company.

Health and Wellness

Via our partner Blue Cross and UNUM, Thermo offers many programs, including: Smoking cessation, Health screenings, fitness clubs, Wellness and Nutrition counseling, and more.

Life Insurance

Free coverage for all eligible employees with the option to buy up to higher levels of coverage.

Catered Lunch

Thermo provides a weekly catered lunch from many restaurants in the area.

401(k) | Roth IRA

The company will match (dollar for dollar) up to 6% of each paycheck up to the IRS limit in plan contributions for employees with over 90 days of service.

Paid Time Off

Provides approximately 2 weeks vacation in the first year and accrual increase after three years.